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Returns & Exchanges

RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • Footwear should have no scuff marks on its outsole
  • Originals receipts would need to be included

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

  1. You will need to include your original invoice together with the item(s) in its original condition and packaging.
  2. Mail at below address via a traceable mode of postage.
  3. Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready.  Generally, the processing period is 5 working days upon receipt of your parcel.
  4. All requests for returns will be refunded via online Store Credit Vouchers only. Your online Store Credit Voucher is valid for 30 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash .

 

Return postal address :

FashionBuz

58 Millicent street

Greystanes NSW 2145

Australia

Tel: +6128840981